The Water Heros promise.
We install every system like it's going into our own home. If something's not right, we fix it — no fine print, no runaround.
30-day water quality guarantee
If you're not thrilled with your water in the first 30 days, we'll adjust the system, replace it, or remove it and refund you — minus a small labor charge.
Lifetime workmanship warranty
Any leak, drip, or plumbing issue traced to how we installed it — we come back and fix it free, forever. Signed and stamped by the licensed plumber on the job.
Full manufacturer coverage
Every system carries its factory warranty, and we handle the paperwork on your behalf if anything ever needs a claim.
Coverage by system
| System | Valve | Tank | Media |
|---|---|---|---|
| Everyday Softener | 5 years | 10 years | 10 years |
| Precision Softener + Iron/Manganese | 5 years | 10 years | 10 years |
| Salt-Free + Chloramine Filtration Bundle | N/A (no valve) | 10 years | Lifetime TAC / 5-7 yr carbon |
Filing a claim
- 1Call or text us at (408) 370-0120 and describe what's going on. Photos help.
- 2We'll troubleshoot on the phone first — most issues are settings, not hardware.
- 3If a truck roll is needed, we schedule within 2 business days. No cost to you.
- 4If parts are needed, we handle the manufacturer paperwork and swap them out.
Have a warranty question?
Text or call anytime — we answer.